Built for Africa's number one channel.
BVM's WhatsApp Customer Service Bot is an AI assistant that qualifies leads, answers product and pricing questions, and hands scored conversations to your sales team on Africa's primary commerce channel.
A WhatsApp AI that qualifies leads, surfaces product and pricing information, and delivers a confidence-weighted brief to your sales team. Your inbox stops being a bottleneck and starts being a pipeline.
Built for
SMEs, retailers, service businesses, and B2B teams across Africa whose customers buy, ask, and complain on WhatsApp before they ever touch a website. If WhatsApp drives your revenue, this is built for you.
A real conversation, not a clunky bot
The WhatsApp Customer Service Bot understands the way your customers actually talk. It answers product and pricing questions, qualifies real buyers from window shoppers, scores intent, and sends a clean handoff brief to whoever needs to close the deal.
Natural lead qualification
Asks the right questions in a conversational way. Builds a profile of every lead without making customers fill forms.
Product and pricing intelligence
Surfaces accurate product info, pricing, and availability from your catalogue. No more 'send me your price list' loops.
Confidence-weighted intent scoring
Every conversation is scored for purchase intent so your sales team knows where to focus first.
Clean sales handoff
When a lead is ready, your team gets a structured brief with the conversation context, the customer's needs, and the next best action.
WhatsApp is where Africa actually buys
Most CRMs and chatbots were built for the western web funnel. African commerce runs through WhatsApp. The WhatsApp Customer Service Bot meets your customers where they already are, and turns conversations into qualified sales pipeline.
- Stops leads from getting lost in a busy WhatsApp inbox
- Frees your team from answering the same five questions every day
- Gives sales a prioritised, scored pipeline straight from chat
- Built around real African buying behaviour, not imported playbooks
Explore more of BVM
This product sits inside Bold Vision MultiTech's SME operating system. For the full business platform, see AscendSME: business management for African SMEs. For ecosystem and NGO or fintech partnerships, visit Partnerships. For positioning on AI and search, read The BVM Pulse.
Want this for your business?
Talk to us about early access, pilot programmes, or partnership opportunities.